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Omnichannel Communication: A Winning Strategy for Customer-Centric Brands
The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers, in particular, are required to focus on seamless customer behavior as never before. In a highly competitive landscape, literally, you live up to customer expectations or you lose. In fact, the latest research from Qualtrics and ServiceNow revealed that of… Read more
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