HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)
HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented a controversial 15-minute delay before customers could speak with human agents. The policy, meant to encourage digital adoption and self-service options, sparked immediate backlash from customers who felt they were […]
The era of Autonomous Communication is here
Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift in how we do things, as customers, as organizations, and as CX leaders? We, at CommBox, believe it is a new era. A new stage in the way organizations interact […]
How to Measure Customer Growth for SaaS B2B Companies, 6 Things You Can Easily Use to Get Started
Customer Growth for SaaS B2B. A recent B2B market survey found that a whopping two-thirds of businesses are making customer experience a top priority in the next 12 months. Why? Today, merely getting customers through the door is no longer enough. B2B companies are increasingly focusing on customer success to boost revenues, improve customer retention, and […]
NPS (Net Promoter Score) as a Business State of Mind, Will Your Customers Recommend You to Others? 7 Tips!
Net Promoter Score. Keeping an eye on your Net Promoter Score can be a great way of making sure your business is staying on track with your customer engagement goals. However, boosting your NPS in the right way is more complicated than simply chasing a higher number. In this article, we’ll tell you how to treat […]
An exclusive one on one interview with Ran Yosef, Our CMO
Ran Yosef, Our CMO Q: You’ve recently launched a unique partners program allowing various collaborations in the field of SaaS B2B omnichannel customer communication solutions; can you tell us something more? A: It’s well known that B2B SaaS partners programs becoming popular nowadays due to the fact that more SaaS companies are looking for different ways to […]
Keeping Your Customer-Centric Approach During Hard Times
Customer-Centric Approach, The current coronavirus pandemic has plunged many people into hard times, both financially, and in terms of their health. Similarly, this time has been difficult for businesses that have had to adapt quickly to a new way of working and a more remote customer base. Staying connected with customers now involves a careful […]
Improving Customer Experience in the Health Sector – Best Practices and Tips
Customer Experience in the Health Sector. In 2020 we’re seeing huge innovation in the health sector. Historically, the health sector has been slow to adapt and change. Niche tech and solutions are common and often go hand in hand with lengthy contracts. This has led to stagnation when it comes to innovating the very way […]
How Building Apps Leads to Better Customer Experiences
Better Customer Experiences. For small and medium-sized businesses who built apps before 2016, their main motivation was to increase sales. The 2017 report titled Small Business Digital Marketing Survey by Clutch, found that 42% of businesses said increasing sales was the top reason for developing an app. For businesses that developed an app after 2016, […]
Automate Your Contact Center, Tips, Guide, Get Ready for 2020
Automate Your Contact Center. With the digital transformation totally changing the way we work and live our lives, we are part of a huge revolution where new technologies and innovations are constantly simplifying the way we undertake daily tasks, and many of our work-related tasks too. By utilizing new technologies and developing new digital systems, […]
Company-Wide Profit Margins Depend On The Actions And Attitudes Of Customer Service Agents
How To Select, Train, and Empower CSAs To Increase Turnover and Drive Conversion and Customer Retention Customer Service Agents. Customer service positions have some of the highest turnover rates of any job across almost every industry. Companies now face the increasingly urgent challenge of providing customers with a high-quality customer service experience despite losing and […]
CommBox Announce a Unique Collaboration with Nixxis to Launch a State-of-the-Art Omnichannel Solution
Leading providers of innovative omnichannel communication solution, CommBox, works with Nixxis to help the company become an autonomous contact center Software Nixxis to Launch a State-of-the-Art Omnichannel Solution. It was the coming together of two heavyweights in the tech world with the collaboration of CommBox and Nixxis. CommBox is one of the leading providers of […]