Customer Satisfaction
The Customer Satisfaction app makes it easy to send simple engaging satisfaction surveys to customers across all communication channels (e.g. a survey question after a conversation, such as: “How well did our customer service representative answer your question or solve your problem?”). The survey will be sent in a manner appropriate to the specific communication […]
Customer Verification
A module for flexible interfacing with other systems / APIs, allowing external services to verify customer actions (i.e. approve the payment through a third-party credit card service). It allows representatives to identify customers and verify external actions in parallel to the actual conversations with the customers.
2FA (Two Factor Authentication)
The two-factor authentication (2FA) module is a two-step verification and authentication process used as an extra layer of security. It will send an SMS message after password typed in to verify the platform user identity.
Security
CommBox’s security includes P whitelisting, advanced data filtering, flexible deployment models (cloud, private cloud, and on-premise), and much more. Our customers’ data are stored on AWS servers, backed up two weeks back.
SLA
CommBox’s SLA module allows you to define the time periods for the first response and for the second and above response to the inquiries of the customers. The module also allows you to define the percentages amounts for warning and critical levels of the primary SLA and the secondary SLA.
Auto Assignments
CommBox’s Auto Assignments Module allows you to regulate and distribute all conversations in a smart way that takes into consideration various variables such as the agents, statuses, type of object, special abilities, SLA, and more in all the different channels.
Custom Fields
The Custom Fields module allows organizations to set custom fields that have not previously appeared, as well as to extend the data entities using dynamic fields. It enables each organization to add the specific fields it needs mainly for customer identification purposes (e.g. device type, CRM ID, room number, a school where the customer studied, […]
Google Translate
CommBox users can use the Google Translate feature to keep the conversation flowing in 109 languages supported by Google. A user who get/send messages in a language that they don’t speak, can easily use GG translate.
Google Play
CommBox Google Play reviews module enables you to synchronize all your Google Play store reviews and to respond to Google Play reviews directly from the smart inbox.
Chat
The Chat app allows your customers to connect with your representatives directly from your website or mobile application. This fully-featured app enables you to customize the look & feel of the chat with full CSS support, send automatic messages, manage working hours and headlines, and work both synchronously and asynchronously. This application not only offers […]
Customer Service App
The Customer Service app enables you to build an “inner wall” for private customer communications. Typically used by our customers as “Service” or “Support” tabs on their Facebook pages, this fully customized app can be also used on your websites and mobile applications. By implementing both private and walls, your Facebook wall stays clean, since […]
Interactive Navigator
The Interactive Navigator app is “the new IVR” – it is a smart menu builder that controls the flow of your website and apps users and takes them where they need to go in the fastest way possible. It enables you to define customization and personalized menus and transfer your customers to other services or […]
