Measure Customer Experience ROI. Customer experience is a hot topic in business right now, and we expect this to continue far into the future. With
Customer Experience Trends. There’s perhaps no bigger buzzword in 2020 than “Customer Experience”. However, the same could be said for 2018, and 2019 too! Customer
Delighting Customers. Competition is extremely high in the auto industry. While other industries can afford to miss a sale and work harder to entice that
Ran Yosef CommBox. We’ve got Annette Franz here with us today. Annette is the founder and Chief Experience Officer of CX Journey, and she was
Dos and Don’ts in Automation. Automation is the next big thing in business, and we are seeing it adopted at record rates. The goals of
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization
Business Automation Processes. We’re in the digital age where competition between organizations is unparalleled. The digitally disrupted economy has paved the way for groundbreaking innovation
Omnichannel Communications. Omnichannel approaches to both communication and sales are fast becoming the new standard for organizations across the world. In many ways, this shift
The future of customer experience. We’ve got Shep Hyken New York Times and Wall Street Journal bestselling author and CAO (Chief Amazement Officer) of Shepard Presentations.
Effortless Customer Experience. Customer experience is a top focus for organizations in the digital age, and for many businesses, it is their number one focus.
Contact Center as a Service. The world of IT is moving into the cloud! This trend has been happening for several years as more and
Electronic Signature. Digitization has been a major goal for businesses over the last decade. This move towards a more online and digital way of operating
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