Omnichannel Platform

Automation

Using Telegram as a Customer Service Channel – Why You Should and How to Get Started

Customer Service Channel. Telegram is a great messaging tool that has a ton of benefits when it comes to customer service. This app is often

Improving Customer Experience in the Banking Sector: Here Are 10 Tips You Can Use to Deliver the Best Experience

Artificial Intelligence

Improving Customer Experience in Banking Sector: Here Are 10 Tips You Can Use to Deliver the Best Experience

Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the

Customer Service

8 Things You Can Do to Help Your Support Team to Handle Multiple Requests During the Pandemic Crisis

Help Your Support Team. COVID-19, otherwise known as Coronavirus, has had a significant impact on people all over the world. This impact is felt by

Customer Service

First Quarter Recap of 2020 at CommBox

2020 at CommBox. We’ve just finished the first quarter of 2020. Although we are in the middle of a world crisis we decided that life

Business Messaging

Cloud-Based Contact Centers – 7 Tips for Shifting to Home Working

Cloud-Based Contact Centers, Working from home has been gaining momentum across all industries in recent years. The movement started with developing technologies for high ranking

Customer Experience

8 Types of next Level Customer Service Tools You Should Be Using in 2020

Next Level Customer Service Tools. The customer service landscape is rapidly evolving as technology continues to push into new areas. With so many new tools

Customer Service

From Newbies to All-Stars – How to Train Your Customer Service Agents to Be the Best

Customer Service Agents to Be the Best. Highly skilled and experienced customer service agents are in high demand! Not only are customer expectations rising to

Customer Experience

When Customer Service Becomes Marketing

Customer Service Becomes Marketing. Many companies are now making customer service part of their marketing budget. In the past, these two business functions would be siloed

Customer Service

How to Deliver Outstanding Omnichannel Customer Service with Messaging Apps

Outstanding Omnichannel Customer Service. To consistently provide excellent customer service, you need to evolve to meet customer expectations. As we progress through the digital age,

Customer Experience

Traditional CRM System or Omnichannel Platform – Which One Is Right for Your Business?

When it comes to managing your customer service, it can be difficult to know which approach is best for your business. In recent years there

Customer Service

Is Your Team Ready for the Holiday Season?

Team Ready. It’s that time of year again – Decadent hot drinks, German markets, the same 10 Christmas songs we’re tired of hearing but secretly

Customer Experience

Top Contact Center Technology You Should Use For Better Customer Service

Contact Center Technology. The Appropriate Use Of Technology In Contact Center Operations Can Resolve Even The Biggest Challenges To Contact Center Success. Times are changing

Tag: Omnichannel Platform

Improving Customer Experience in Banking Sector: Here Are 10 Tips You Can Use to Deliver the Best Experience

First Quarter Recap of 2020 at CommBox

8 Types of next Level Customer Service Tools You Should Be Using in 2020

From Newbies to All-Stars – How to Train Your Customer Service Agents to Be the Best

When Customer Service Becomes Marketing

How to Deliver Outstanding Omnichannel Customer Service with Messaging Apps

Is Your Team Ready for the Holiday Season?

Top Contact Center Technology You Should Use For Better Customer Service

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices
straight from the experts.

Tag: Omnichannel Platform

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices straight from the experts.

Get the CX best practices
straight from the experts.