The SMS module offers two-way communication with customers by SMS messages. Every communication channel you open represents one phone number of your organization. Now you can communicate directly by SMS at ease – your customers answer whenever they please, and your representatives just take it from there. This asynchronous module can greatly improve both costumer experience and representative efficiency. It integrates with existing interactive voice response (IVR) technologies, so you can reduce the load on the contact center by directing customers who are waiting on the line to the SMS service, or send customized personal SMS to customers who have disconnected the call while waiting for a representative, dealing with possible abandonment. This module also enables reply management for bulk SMS marketing, so your customers can reply directly to the SMS messages you send them. It also supports MMS messages and images, which allowed many of our customers to completely stop using fax machines. With this module, you can also easily transfer customers to other communication channels, such as forms, chat, etc.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story