CX - CommBox

Automation

Reframing Agentic AI for Brands

There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up—each promising transformation,

Automation

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented

CommBox-How-to-Solve-The-Labor-Shortage-in-Call-Centers

Customer Service

How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you

Generative AI

CommBox Recognized as Leaders and High-Performers in the CX Market by G2

Why CommBox is Highly Rated Across 14 CX Categories CommBox Recognized as Leaders. We are honored to announce that CommBox has been recognized by G2

Omnichannel Communication

Business Automation: How it Redefines Your Customer Service

Business automation is becoming more crucial for service providers worldwide. With the rising demand for digital support and services, organizations struggle with the massive load

CommBox - Blog - Multichannel-vs-Omnichannel

Omnichannel Communication

Multichannel vs. Omnichannel Approach: Which is Best for Your Customer Communication?

Multichannel vs. Omnichannel. Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with

Customer Experience

Dealing with Unresponsive Customers? Here Are 7 Things You Can Do

Whether it’s in your personal life or professional life, you’ve probably dealt with unresponsive people. Sometimes you build up a rapport with someone, and everything

WhatsApp Business

From Return on Investment (ROI) to Return on Experience (ROX): Tips on Picking Your CX Strategy

Return on Experience. Businesses in the digital age are investing heavily in customer experience (CX). This is no accident. Delivering an excellent customer experience has

Customer Experience

Clarity and Transparency in Customer Service – Clarity as a Business State of Mind

We live in a world where data breaches are happening at an extreme rate, fake news is posted everywhere, and misinformation is commonplace. That may

Customer Service

Why Customer Service Jobs Became Lucrative – Customer Service in the Digital Age

Customer service is the frontline of your company. They are the employees dealing with all the nuances of customer interaction in the modern age, whether

Omnichannel Communication

Tag: CX

Reframing Agentic AI for Brands

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

CommBox Recognized as Leaders and High-Performers in the CX Market by G2

Business Automation: How it Redefines Your Customer Service

Multichannel vs. Omnichannel Approach: Which is Best for Your Customer Communication?

Dealing with Unresponsive Customers? Here Are 7 Things You Can Do

Clarity and Transparency in Customer Service – Clarity as a Business State of Mind

Why Customer Service Jobs Became Lucrative – Customer Service in the Digital Age

What are the benefits of business automation a helpful guide

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices
straight from the experts.

Tag: CX

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices straight from the experts.

Get the CX best practices
straight from the experts.