The Chat app allows your customers to connect with your representatives directly from your website or mobile application. This fully-featured app enables you to customize the look & feel of the chat with full CSS support, send automatic messages, manage working hours and headlines, and work both synchronously and asynchronously. This application not only offers to text but also sending photos/audio/video messages and real-time locations (maps).
Auto messages – You can now send automatic auto-messages after user first message, to give an instant response via the chat application on your website or app. Customize the message according to your business specific use case.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
Bots & Automation – Automate what can be automated by building AI-powered chatbots to run on your website or app. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through your website or app.
Customer Satisfaction Survey – Use customer satisfaction surveys, This feature lets you manage when you send the survey, What will be the possible answers the customer can choose from, and a Thank you response message. A complete solution for all your customer satisfaction needs and all using the chat application to run on your website or app.
Notifications – You can decide if to show the notification window, the time until the notification shows up, and if to transfer the interaction to an SMS channel.
Privacy & security – You can manage how to receive media files through the chat application, Upload files also for the agent side, and discard sensitive data.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story