“The CommBox integration enables agents to seamlessly use the powerful Microsoft Dynamics 365 to manage day-to-day sales and service interactions with their customers while managing the communication channels through CommBox.
Agents can now have communication channels within their CRM environment. The contacs are searched in the CRM, and new records are created and populated (fully customizable). Attachments and Transcripts are transferred automatically to the Case.
Agents using Microsoft Dynamics 365 can also have the CommBox conversation window integrated as an iFrame that pops up for inbound and outbound communications.”