Customer Service through Social Distancing. Making meaningful connections with your customers can be difficult even in the best of times. During a pandemic, it’s even
Business Automation During a Pandemic. The ongoing Coronavirus crisis has dramatically changed the way we work, at least in the short term. This pandemic is
Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the
Poor Customer Service. A huge $1.6 trillion is lost every year due to poor customer service! This statistic is alarming, not just because of its
Hiring a CIO. Staying competitive in 2020 is critical. There are so many companies out there and so many advanced technological tools, that being truly
2020 at CommBox. We’ve just finished the first quarter of 2020. Although we are in the middle of a world crisis we decided that life
Sales Chatbots. Chatbots are here and they’re here to stay! In the last five years, chatbots have risen to prominence on websites and apps all
Better Customer Experiences. For small and medium-sized businesses who built apps before 2016, their main motivation was to increase sales. The 2017 report titled Small
AI-Powered Knowledge Base. Right now, we’re right at the start of the AI revolution. AI, machine learning, automation, and deep learning has already come so
When it comes to managing your customer service, it can be difficult to know which approach is best for your business. In recent years there
Synchronous and Asynchronous. In this article, we’re going to provide you with the essential guide to Synchronous and asynchronous messaging channels. We’ll talk you through
AI and Automation. If you’re not focusing on customer experience, then you should be. Here are some statistics that you should pay attention to if
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