Tag: Customer Communication

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Experience the new world of autonomous communication.

Google Business Messages: Get Started With CommBox

Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research shows that 1 in 3 product searches (35%) start on Google. Furthermore, 34% of “near me” searches that start on desktop and tablets end in physical store visits. In today’s digital… Read more
What’s new in Commbox V8.4?

[responsivevoice_button voice] Can you believe it’s almost 2022? Time flies when you’re busy working on transforming the customer experience with revolutionary features. As 2021 approaches its end, we at CommBox are setting our eyes on what comes next. Over the last few months, we’ve been working around the clock to improve our services. Now we… Read more
CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG

CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, today announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. PSG’s Tom Reardon, Managing Director, and Chris Nesbitt, Principal, will… Read more
How to Increase Your Holiday eCommerce Sales Using Automated Sales Chatbots

Ecommerce is gaining momentum, especially during holiday seasons. Online shopping in the U.S. reached a new pick during the 2020 holiday season (November-December) – totaling $188.2 billion – a 32% increase! This holiday season, online businesses can significantly boost eCommerce sales by using automatic sales chatbots. Before we dive in, let’s take a deeper look… Read more
Loyalty Programs: How to Enhance their Value for Your Business

Loyalty programs are one of the best marketing strategies that businesses can use to build customer’s trust while maintaining their brand value. To create a successful loyalty management platform, it is vital to focus on online and offline communications channels and create an omnichannel customer experience. Today’s customers prefer to communicate with businesses using their… Read more
Multichannel vs. Omnichannel Approach: Which is Best for Your Customer Communication?

Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with their customers efficiently. Nowadays, there are many ways of establishing communication channels. Global businesses are using multichannel and omnichannel approaches to communicate with their customers. They are bridging the gap between brands and… Read more
10 Tips for Creating a Great Chatbot

Chatbots are great for customer service. They are fast, efficient, and can manage multiple tasks simultaneously while maintaining a unified brand tone and voice. Chatbots can save up to 30% in customer service costs. Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a… Read more
Self-Service Support: Automate Over 50% of Your Customer Service Using AI-powered Chatbots

Self-service support channels such as automated chatbots, online portals, knowledge base and FAQs are no longer an exception for businesses. Today, they’re a rule for any SMB and large-scale organization. Here’s why… Research indicates that 67% of consumers prefer self-service over speaking to a company representative. Furthermore, about 90% of consumers expect brands and organizations… Read more
Sales Chatbots: How to Grow Revenue Using Conversational AI

Here are 5 ways you can communicate more effectively and save time in the long run. Read more
Customer Communication in the Hospitality and Tourism Industry: Overcoming Challenges

Here are 5 ways you can communicate more effectively and save time in the long run. Read more