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Customer Experience

12 Ways to Improve Your Customer Journey, the Easy Way!

Customer Journey. As we’re all so aware, the customer is still considered king and every single customer who buys from you has the power to

Customer Experience

The education sector next in line to benefit from CommBox innovation

An innovative customer support and messaging platform is now becoming available for businesses and universities. CommBox innovation. CommBox recently announced that it is moving into

Customer Experience

The Complete Guide to Customer Pain Points

When it comes to pain points, you have to ask yourself “how much am I willing to pay to resolve this pain?”. The history of

Customer Experience

The Complete Guide For a Successful Digital Transformation At Scale For Enterprises

Digital Transformation. Traditional systems used for communications between clients and companies are no longer enough to stay competitive in the modern digital age. With the

Artificial Intelligence

The Complete Guide to Creating a Frictionless Customer Experience (FCX)

Frictionless Customer Experience. In today’s fast-paced world of on-demand services, entertainment, and products, customers have high expectations. Consumers now expect to have a good customer

Customer Experience

6 Things You Can Do to WOW Your Customers and Everything You Need to Know About Micro-Moments

Micro-Moments. The world of business can be fiercely competitive. In 2019 it seems we are constantly bombarded with ads by thousands of companies every day

Customer Experience

Clarity and Transparency in Customer Service – Clarity as a Business State of Mind

We live in a world where data breaches are happening at an extreme rate, fake news is posted everywhere, and misinformation is commonplace. That may

Customer Service

Why Customer Service Jobs Became Lucrative – Customer Service in the Digital Age

Customer service is the frontline of your company. They are the employees dealing with all the nuances of customer interaction in the modern age, whether

Customer Service

The Customer Service Experience for Millennials and Gen Z

Millennials and Gen Z. With the Baby Boomers taking a back seat, it’s time to herald in the new young, tech-savvy Millennials and their younger

Customer Service

Moving From Multi-Channel to Omnichannel, the Complete Guide

Multi-Channel to Omnichannel. In this article, we are going to take you through the benefits of moving to an Omni-channel approach in case you are

Call Center

Company-Wide Profit Margins Depend On The Actions And Attitudes Of Customer Service Agents

How To Select, Train, and Empower CSAs To Increase Turnover and Drive Conversion and Customer Retention Customer Service Agents. Customer service positions have some of

Customer Service

How Data, Analysis, and Reports Can Improve Customer Service

Improve Customer Service. The way organizations are tackling customer service is Evolving to meet the needs of customers in a digital and rapidly changing world.

Tag: omnichannel

The education sector next in line to benefit from CommBox innovation

The Complete Guide to Customer Pain Points

The Complete Guide to Creating a Frictionless Customer Experience (FCX)

6 Things You Can Do to WOW Your Customers and Everything You Need to Know About Micro-Moments

Clarity and Transparency in Customer Service – Clarity as a Business State of Mind

Why Customer Service Jobs Became Lucrative – Customer Service in the Digital Age

Moving From Multi-Channel to Omnichannel, the Complete Guide

Company-Wide Profit Margins Depend On The Actions And Attitudes Of Customer Service Agents

How Data, Analysis, and Reports Can Improve Customer Service

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CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices
straight from the experts.

Tag: omnichannel

Stay in the loop

CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

Get the CX best practices straight from the experts.

Get the CX best practices
straight from the experts.