Tag: omnichannel

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Customer Service

Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]

“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
B2B eCommerce: Why Every Business Needs a Chatbot

Over the past several years, experts have agreed that in the near future, most of the interactions with customers will not be handled by real people. For this purpose, special IT products have been created – chatbots. Going into the details of the definitions, a chatbot is firmware that is embedded in dialogue platforms to… Read more
5 Features to Look For in a Chatbot for Enterprises

With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and serve their customers. A key area that businesses are looking to automate is their customer communications. The average business spends significant resources on dealing with minor customer service and sales issues and this… Read more
Loyalty Programs: How to Enhance their Value for Your Business

Loyalty programs are one of the best marketing strategies that businesses can use to build customer’s trust while maintaining their brand value. To create a successful loyalty management platform, it is vital to focus on online and offline communications channels and create an omnichannel customer experience. Today’s customers prefer to communicate with businesses using their… Read more
Multichannel vs. Omnichannel Approach: Which is Best for Your Customer Communication?

Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with their customers efficiently. Nowadays, there are many ways of establishing communication channels. Global businesses are using multichannel and omnichannel approaches to communicate with their customers. They are bridging the gap between brands and… Read more
How to Leverage Technology to Improve Your Omni-Channel Communication

Imagine you’re shopping for a watch. You want a watch design that is you. So you Google “watches.” You see a company like Shinola in the ads section of the search results. You click on one of the ads and are directed to Shinola’s website, where a chatbot asks, “Have a Question?” You type in… Read more
Wow Your Customers With These 8 Customer Experience Strategies

Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set brands apart from their competitors. That being said, knowing how to provide an outstanding customer experience is usually more easily said than done. With all the available tools, channels, and solutions it can seem overwhelming. Without the right CX strategy,… Read more