Use Cases for
Automated Business

Track your customers using our AI-powered platform and offer them advanced self-service tools such as bots, virtual IVRs and navigators.

Streamline Customer Service by Automating Processes

Automate processes using integrated data from all internal systems (CRM, ERP, billing, etc.)
Provide automatic offers and suggestions to customers by their specific characteristics, communication history and intents
Use frequently asked questions, automated knowledge base and canned responses
Offer automated helpdesk for technical support (for example, guide your customers through configuring or fixing their devices)
Handle tasks, send alerts and trigger processes automatically

Deploy Cutting-Edge and Automated Customer Service Tools

Provide smart self-service using bots and navigators
Divert phone calls to self-service, virtual or live digital agents through virtual IVRs
Automatically load forms in the middle of a conversation with a bot
Switch between virtual agents (and automated processes) to live agents seamlessly

More Use Cases

Upgrade your customer experience and let your customers communicate with you the way THEY prefer.
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Convert customers to achieve your business goals with fast onboarding and lead generation features.
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Learn why customers choose CommBox for their customer communications.

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