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Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift...
Digital Customer Communication. Ever since Covid-19 hit the sphere, the world of customer communication has...
Customer Complaints. When you are in business you know how important your customers are. Ultimately,...
Support Team. Prospecting is often considered the very first step in the sales process, where...
Hyper-Personalization. Hyper-personalization is a buzzword you’ve almost definitely heard by now. But what exactly is...
Digital Customer Communications. With Quarter 1 of 2021 almost behind us, we wanted to take...
Remote Customer Service Culture. Hopefully, the coronavirus pandemic will come to an end in 2021,...
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