CommBox Customer Stories
How IKEA shifted 50% of inbound calls to digital customer engagement
CommBox Customer Stories
Tadiran Air automates technician scheduling, reducing 46% of requests
CommBox Customer Stories
Brimag self-service option increases NPS X8 and reduces labor costs by 18%
57%
Customer requests automated through self-service on business messaging
50%
Contact center calls routed to messaging channels
35%
Reduction in manpower and operational costs
CommBox has been a game-changer for us. With human agents and automated agents working seamlessly, we’ve automated 50% of tasks and manage 40% of inquiries digitally. Our costs have been reduced by 18%, sales increased by 35%, and Net Promoter Scores improved eightfold.”
Galit Karadi, CEO at Brimag Service
Read how Brimag scaled their support and sales.
With CommBox, we’ve automated 85% of requests, resulting in a groundbreaking 98% in SLA improvement, 58% surge in CSAT and 35% reduction in human agent costs. Our focus has shifted from parcel dispatching to delivering unparalleled customer experiences.
Bar Sol, Head of Customer Service at HFD Logistics
Read how HFD shifted to autonomous communication.
Top Rated Customer Experience Leaders on G2