When it comes to managing your customer service, it can be difficult to know which approach is best for your business. In recent years there
Synchronous and Asynchronous. In this article, we’re going to provide you with the essential guide to Synchronous and asynchronous messaging channels. We’ll talk you through
AI and Automation. If you’re not focusing on customer experience, then you should be. Here are some statistics that you should pay attention to if
Now there is a new way for customers to contact their favorite brands via the WhatsApp business application. WhatsApp business. CommBox launched a unique new
An innovative customer support and messaging platform is now becoming available for businesses and universities. CommBox innovation. CommBox recently announced that it is moving into
Digital Transformation. Traditional systems used for communications between clients and companies are no longer enough to stay competitive in the modern digital age. With the
Deep Learning for Customer Service. It wasn’t so long ago that AI was in the realm of science fiction, a spooky and exciting technology that
Team Ready. It’s that time of year again – Decadent hot drinks, German markets, the same 10 Christmas songs we’re tired of hearing but secretly
Automate Your Business. The adoption of Automation and AI is rapidly increasing across the global business landscape in a way that wouldn’t have been possible
Customer Support. There was a time when customer service response or support lived in silos, far removed from the front line of company marketing and
Support Strategies. According to this great quote from Sam Walton, “There is only one boss. The customer – and he can fire everybody in the
What Is CommBox? The world is going through a digital revolution as the use of artificial intelligence (AI) and data grows exponentially through every part
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