Electronic Signature. Digitization has been a major goal for businesses over the last decade. This move towards a more online and digital way of operating
CommBox. As companies and organizations worldwide adjusting to the new standards of working from home and are forced to embrace remote working, CommBox, the all
Restaurant Chatbots. According to CX Network, 53% of companies identify AI as an important tool in creating a “customer-first culture”. Another study found that 56%
Handle Call Spikes. Every call center will experience spikes in calls at different points throughout the year. Sometimes this is expected, like at Christmas when
Customer Service Channel. Telegram is a great messaging tool that has a ton of benefits when it comes to customer service. This app is often
Business Automation During a Pandemic. The ongoing Coronavirus crisis has dramatically changed the way we work, at least in the short term. This pandemic is
Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the
Poor Customer Service. A huge $1.6 trillion is lost every year due to poor customer service! This statistic is alarming, not just because of its
Outsourcing Your Customer Service. Thinking of outsourcing your customer service operation? If so, then you’re in the right place. Many businesses are contemplating outsourcing their
Customer Service Emails. As a customer service department, the way you deal with your valued customer’s email inquiries could stand to make or break your
Sales Chatbots. Chatbots are here and they’re here to stay! In the last five years, chatbots have risen to prominence on websites and apps all
Customer Service Agents Experience. Customer service agents are working on the frontline! They deal with complex and time-sensitive customer problems every day, all to keep
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