Tag: customer support

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Customer Experience
5 Causes of Excessive Customer Churn and How to Handle Them

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. But that’s often… Read more
Customer Service
Startups: How To Choose The Right Customer Service Channel

Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good… Read more
5 Steps to Audit Your Customer Service

As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls. It’s about how you and your… Read more
Wow Your Customers With These 8 Customer Experience Strategies

Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set brands apart from their competitors. That being said, knowing how to provide an outstanding customer experience is usually more easily said than done. With all the available tools, channels, and solutions it can seem overwhelming. Without the right CX strategy,… Read more