Introduction: The Quest for Connection In today’s busy digital world, customer service is mainly done through automated systems and virtual interactions. However, maintaining a human
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when
Self-service support channels such as chatbots, online portals, knowledge base and FAQs are considered crucial for customer service. You might even say that they’re now
Lead Generation Metrics. Generating qualified leads is no easy task. With so much raw data available at any given time, marketers are having a tough
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the
Customer Retention Strategies. For a business to be profitable, it is important to be able to attract customers. You can use different channels and ways
Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. These are automated systems that allow
Business automation is becoming more crucial for service providers worldwide. With the rising demand for digital support and services, organizations struggle with the massive load
Work From Home. You likely won’t be shocked to hear that a lot of us are working remotely right now. In 2022, it is estimated
Commbox Digital Signature. Digital signatures are a valuable resource in today’s digital environment. Companies use digital signatures for various purposes, mainly to optimize their paperwork
WhatsApp Business. WhatsApp is a strong and effective business tool, able to reach 98% of users via messaging. That’s why more than 50 million businesses
CRM integrations are crucial for your business. Customer relationships are challenging to build and maintain, especially at large scales. That’s why 91% of businesses with
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