“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by
CX Redefined Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a
Great Chatbot. Chatbots are great for customer service. They are fast, efficient, and can manage multiple tasks simultaneously while maintaining a unified brand tone and
Self-Service Support. Self-service support channels such as automated chatbots, online portals, knowledge base and FAQs are no longer an exception for businesses. Today, they’re a
Sales Chatbots. Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. In fact, between 2018 and 2020, the adoption of
Digital Customer Experience. With the acceleration of digital technologies over the last decade, customer behavior has shifted. Customers have now come to expect and rely
Post Pandemic Era. The coronavirus pandemic has changed the way we live and work fundamentally. Many of these changes will be temporary, but some are
Customer Service through Social Distancing. Making meaningful connections with your customers can be difficult even in the best of times. During a pandemic, it’s even
Business Automation During a Pandemic. The ongoing Coronavirus crisis has dramatically changed the way we work, at least in the short term. This pandemic is
Lower Cost Communication Channels. How do you keep your customers or get new customers without offering a range of communication channels? The simple answer is
Better Customer Experiences. For small and medium-sized businesses who built apps before 2016, their main motivation was to increase sales. The 2017 report titled Small
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