Debunking Common Myths About Generative AI Chatbots: Enhancing Customer Satisfaction Through AI-Driven Support Automation
In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Despite their growing popularity, lingering myths surrounding these AI-driven ‘machines’ might deter businesses from fully embracing their potential. In this article, we will explore and debunk common misconceptions […]
Generative AI: Redefining the Equation of Volume-Cost in Customer Service
Generative AI. In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that the forces of supply and demand influence prices, that money holds value, and that economies of scale can drive down the cost per unit. These principles form the bedrock of economic understanding. But […]
CommBox Recognized as Leaders and High-Performers in the CX Market by G2
Why CommBox is Highly Rated Across 14 CX Categories CommBox Recognized as Leaders. We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received. See how CommBox stacks up against others in the G2 Crowd Top CX Vendors […]
CX Redefined: Evolving Beyond Self Service to Business Messaging
CX Redefined Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a lot less patience and if your self-service site or app does not answer their questions within a few seconds, you’ve lost them forever. A bad self-service user experience can leave […]
9 Advantages of Customer Service Chatbots
Customer Service Chatbots. ChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive tech tool has created. There are claims that ChatGPT will revolutionize everything from coding to content writing to customer support. And that’s in its current form. ChatGPT’s creator, OpenAI, is […]
Commbox Self-Service: Automate Over 50% of Your Customer Service Using AI-powered Chat Bots
Self-service support channels such as chatbots, online portals, knowledge base and FAQs are considered crucial for customer service. You might even say that they’re now mandatory for any service organization. Research indicates that 67% of consumers prefer self-service over speaking to a company representative. Furthermore, about 90% of consumers expect brands and organizations to offer […]
7 Lead Generation Metrics You Need To Track Today
Lead Generation Metrics. Generating qualified leads is no easy task. With so much raw data available at any given time, marketers are having a tough time not getting bogged down by the things that should have enabled them to do better. Ergo, we must understand that data isn’t worth anything unless it can help you […]
5 Causes of Excessive Customer Churn and How to Handle Them
Excessive Customer Churn. Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. […]
Startups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good […]
Google Business Messages – The Complete Guide
Google has recently released a new customer communication channel called Google Business Messages. This unique channel allows consumers to converse with businesses and organizations directly from Google Maps or search results while enjoying a seamless experience. And there’s a lot more to it. In this guide, we’ll discuss the very basics of Google Business Messages […]
What is a Customer Journey Map and Why Do You Need One?
Customer Journey Map. Do you know what your customer’s journey looks like? If not, you need to create a customer journey map. A customer journey map visually represents how customers interact with your brand. It shows the different stages of the customer’s experience, from when they first hear about your product or service to when […]
9 Customer Retention Strategies to Use in 2022
Customer Retention Strategies. For a business to be profitable, it is important to be able to attract customers. You can use different channels and ways to find buyers. Engage the best marketers. But it won’t matter if you don’t use customer retention techniques. This is an excellent method that will allow you to save your […]
