Tag: Chatbots

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Customer Service
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]

“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
Customer Service
CommBox Recognized as Leaders and High-Performers in the CX Market by G2

We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received. Read more
Self-Service
CX Redefined: Evolving Beyond Self Service to Business Messaging

Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a lot less patience and if your self-service site or app does not answer their questions within a few seconds, you’ve lost them forever. A bad self-service user experience can leave a customer… Read more
Call Center
How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same… Read more
9 Customer Retention Strategies to Use in 2022

For a business to be profitable, it is important to be able to attract customers. You can use different channels and ways to find buyers. Engage the best marketers. But it won’t matter if you don’t use customer retention techniques. This is an excellent method that will allow you to save your promotion budget and… Read more
9 Advantages of Customer Service Chatbots

Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. These are automated systems that allow companies to interact optimally with users. They completely changed the system of business communication and made it more convenient for both parties. More than 35% of users want chatbots to… Read more
B2B eCommerce: Why Every Business Needs a Chatbot

Over the past several years, experts have agreed that in the near future, most of the interactions with customers will not be handled by real people. For this purpose, special IT products have been created – chatbots. Going into the details of the definitions, a chatbot is firmware that is embedded in dialogue platforms to… Read more
7 Ways to Create a Great Customer Experience Strategy

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean? It’s simple: get on board, or… Read more
What’s new in Commbox V8.4?

[responsivevoice_button voice] Can you believe it’s almost 2022? Time flies when you’re busy working on transforming the customer experience with revolutionary features. As 2021 approaches its end, we at CommBox are setting our eyes on what comes next. Over the last few months, we’ve been working around the clock to improve our services. Now we… Read more
CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG

CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, today announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. PSG’s Tom Reardon, Managing Director, and Chris Nesbitt, Principal, will… Read more