Tag: customer success
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CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG
CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, today announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. PSG’s Tom Reardon, Managing Director, and Chris Nesbitt, Principal, will… Read more
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Commbox Launches Revolutionary Autonomous Self-Service Chatbots via WhatsApp Business API
Commbox announces one of its most innovative features to date, a cutting-edge WhatsApp Bot-Squad, launched as part of insurance enterprise Clal’s rapidly-growing digital customer service. The wide variety of WhatsApp bots will automate all of the company’s self-service client interactions via the most-used messaging app in the world. With more than 60% of customers preferring… Read more
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